FAQ

Straight answers.

Quick answers to the questions we get most. Still need help? hello@demnworld.com

Orders & shipping

How long does it take to ship?

Orders are processed in 2–5 business days, excluding weekends and holidays. Launches can take longer. You get an email with a tracking link the moment your order ships.

How do the free gifts work?

Spend $75 or more and the stainless DEMN shaker (Black or White) goes in your cart free, through Nov 23 while they last. Buy any 3 cutoffs and the White Fit Hat goes in free instead, while White hats last. One free gift per order. Every piece counts, the Zip-Up and Black Ice included. No code needed, and your discount code still works on top of the free gift. If Bundle & Save is running, checkout keeps whichever saves you more: your code or the Bundle & Save %.

Can I buy the shaker?

No. The DEMN shaker isn’t for sale anywhere. It’s only earned, on orders of $75 or more.

Do you offer free shipping?

Yes. US orders of $100 or more after discounts ship free. It applies automatically at checkout.

Can I use a discount code and still get free shipping?

Yes. If your order is still $100 or more after the code, shipping is free.

When does an order with a DEMN Jersey ship?

The jerseys land right after Black Ice opens on Nov 15. Any order with a jersey ships complete as soon as they arrive, about a day later.

Do you ship internationally?

Yes. You cover any customs fees, duties or import taxes your country charges.

Can I change or cancel my order?

Email hello@demnworld.com as soon as you can. Once an order is being packed we can’t guarantee changes.

Returns & exchanges

What’s your return policy?

Eligible returns are accepted within 30 days of delivery. Pieces must be unworn, unused, with original tags and packaging. Email us first for instructions — returns sent without contacting us can’t be accepted.

Is anything not returnable?

Final sale items, limited releases, gift cards and customized products.

How do exchanges work?

Request a return for your original order. Once it’s approved, place a new order for the size or piece you want.

When will I get my refund?

After we receive and approve the return, the refund goes back to your original payment method. Your bank may take up to 10 business days.

My order arrived damaged or wrong.

Email hello@demnworld.com right away with your order number and a photo. We’ll make it right.

Fit & product

How do your pieces fit?

Tees, cutoffs and fleece are cut oversized and unisex. Activewear is fitted. Every product page has the size guide and the model’s worn size. Between sizes? Email us and we’ll help you choose.

Will you restock?

No. When a drop is gone, it’s gone. A best-selling design can only come back as a new Uniform piece with a new name. The Founders hear first about everything new.

What does the GSM number mean?

Grams per square metre — the weight of the fabric. Every DEMN piece has a weight floor: tees at 240 GSM or more, fleece at 400 GSM or more before we call it heavyweight. We state the exact number and never round up.

About DEMN

What does DEMN stand for?

Defy Every Mediocre Narrative. Built without permission. Without society. Made for more.

Is DEMN about demons?

No. Nothing occult, satanic or anti-faith — ever. The demons are personal: the doubt, the setbacks, the voices that said you couldn’t. We face ours.

Who’s behind DEMN?

DEMN is founder-owned and built in public by Daria and Phil in Miami. Meet them on the Our Story page.

How do I contact you?

Email hello@demnworld.com. Replies can take a little longer around launches.